What happens when you’re an expert technician, but still a novice business owner?
Mark candidly shares his business struggles and successes as he went from a one-man operation to a multi-truck, multi-state company. He’s learned a lot about business and about himself along the way, and comes onto the show ready to share how you can reach the kind of success you want in your business.
[3:21] Top 10 New Year’s Resolutions
[6:32] Book: The Power of Habit by Charles Duhigg
[10:13] Goals for the Show
[13:20] Guys In Trucks Facebook page | Facebook group
[14:35] Groundhog Hunting with Jerry: Problem Solving
[20:35] CVC Coaching
[20:58] Customer Service Hall of Fame
[21:59] Men In Kilts
[25:10] Submit your own Customer Service Hall of Fame story!
[25:29] Check in with Reality: Should this one man shop bring his wife on-board?
[31:30] Have a question for Taylor? Ask away!
[32:15] Mark Stoner intro
[32:45] Chimney Safety Institute of America
[33:57] “The only thing that happened overnight was the decision to do it.”
[40:19] Spark Marketer
[46:58] Book: E-myth Revisited by Michael Gerber