How to calm an angry person in 90 seconds or less!

Today on the BCP Show we talk with Doug Noll. If you’re in business, then you know that sometimes conflict is unavoidable. But whether that conflict is with an employee or a customer, it doesn’t have to spiral out of control. You have more power to de-escalate than you might realize.

~Jerry Isenhour|061|CVC Coaching
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From the Front Lines
Tim Reed|086|Fireside Home Solutions
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Ellen Rohr|002|016|036

Douglas E. Noll
Dr. Matthew Lieberman on Affect Labeling
De-Escalate: How to Calm an Angry Person in 90 Seconds or Less
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douglas e noll quote - blue collar proud show

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