How to calm an angry person in 90 seconds or less!
Today on the BCP Show we talk with Doug Noll. If you’re in business, then you know that sometimes conflict is unavoidable. But whether that conflict is with an employee or a customer, it doesn’t have to spiral out of control. You have more power to de-escalate than you might realize.
~Jerry Isenhour|061|CVC Coaching
~Get the BCP Show app for FREE on your iPhone or Android if you haven’t yet – and don’t forget to leave a review of the podcast and the app!
~Blue Collar Proud: Ten Principles for Building a Kickass Business You Love is available on Amazon. If you haven’t read it yet, so grab it – and as always, reviews are welcome!
From the Front Lines
Tim Reed|086|Fireside Home Solutions
Reach out to Tim on Instagram @firesidetim
Douglas E. Noll
Dr. Matthew Lieberman on Affect Labeling
De-Escalate: How to Calm an Angry Person in 90 Seconds or Less
Visit dougnoll.com, scroll down to the “Exclusive Offer” book banner, and click the “Get Your Free Copy Here” button. Simply pay the shipping and you’ll get the book for FREE!
Reach out to Doug at firstname.lastname@example.org