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On our 158th episode of the BCP Show, we recap our 2018 as well as the three-year history of the podcast as a whole. We also have a special announcement! In an effort to narrow our focus and to shift the podcast to a “quality over quantity” approach, we will be discontinuing our normal weekly schedule. We want to say thank you to all of our subscribers, and we hope to see you again whenever we post a new episode!<\/p>\n
read more »<\/a><\/p>\n<\/div>\r\n “The courage of leadership is giving others the chance to succeed even though you bear the responsibility for getting things done” – Simon Sinek. Today on our special Christmas episode of the Blue Collar Proud Show, we talk about the true meaning of leadership–the most important gift leaders can give their team is teaching them how to lead.\u00a0The reason you’re a leader is so you can help others step up and be leaders too.<\/p>\n read more »<\/a><\/p>\n<\/div>\r\n “Have you ever lost a sales opportunity because of the jargon you use?” Today on the BCP Show we talk to Tim Reed about communicating with customers, as well as making sure your team knows how to communicate with customers. Be intentional in your speech, so that simplifying your knowledge base can facilitate any potential sale.<\/p>\n read more »<\/a><\/p>\n<\/div>\r\n Today on the show we talk to Trevor Flannigan from Home Service Chats<\/a> about the importance of immediacy when responding to customers. Quick customer engagement is a valuable part of the “speed-to-lead” business strategy. If you can wow your customers at every step, the customer is likely to spend more and spend again.<\/p>\n read more »<\/a><\/p>\n<\/div>\r\n Today on the BCP Show we talk to Brandi Biswell about training your technicians to develop better people skills. Having your techs learn from day one is a must. If you let your new hires work alongside the employees with the best people skills, it can help them adapt to a more personal style suitable for a service business. Another training technique includes roleplaying, so that your technicians can simulate real life person-to-person situations.<\/p>\n read more »<\/a><\/p>\n<\/div>\r\n “In our daily lives, we must see that is is not\u00a0happiness\u00a0that\u00a0makes us grateful, but the\u00a0gratefulness\u00a0that\u00a0makes us happy.” Today on the BCP Show we talk about how taking a minute to reflect on life can impact your life and business. Even the not so great moments give us opportunities to learn, and gratefulness can make you a better leader!<\/p>\n read more »<\/a><\/p>\n<\/div>\r\n “If there’s one thing you need to grow your business, it’s intentionality.” Today on the show we talk to Tim Reed about the importance of setting aside time for business growth.\u00a0With only twenty-four hours in a day, you may think you don’t have the time to reach the next step for your company. But if you learn to manage what you do within the time that you have, you will be able to free up your day for learning and innovation.<\/p>\n read more »<\/a><\/p>\n<\/div>\r\n “In any service business, the office manager is one of the most critical people to get right” Today on the show we talk to Brandi Biswell about the importance of your company’s office manager. Having the right person managing your business will be the catalyst for controlled growth and healthy profits. A good manager has to know which lever to pull: when to hold somebody’s hand, and when to let them go.<\/p>\n read more »<\/a><\/p>\n<\/div>\r\n “If you sell something, you make a customer today. If you help someone, you make a customer for life.” Today on the show, we talk to Alan Rush about how building relationships with customers can help increase the bottom line for your business. Even if it’s not the “big job,” growing a base of trusting customers can help offset the on-again-off-again challenges of a seasonal business.<\/p>\nMerry Christmas!<\/h2>\n
Using Industry Jargon With Customers<\/h2>\n
Quick Response to Customers<\/h2>\n
Tech Focused People Skills<\/h2>\n
Thanksgiving Episode<\/h2>\n
Make Time to Grow<\/h2>\n
Office Management<\/h2>\n
Customer for Life<\/h2>\n