THE WEEKLY SHOW FOR BLUE-COLLAR BUSINESS OWNERS.
Plumbing. HVAC. Electrical. Remodeling. Roofing. Painting. Concrete. Chimney. Masonry. Fencing. Flooring. Pest Control. Landscaping. Janitorial.
If you’re in a truck-based, home services industry of any kind, you’re in the right place. Listen every week as hosts Carter Harkins and Taylor Hill interview experts in your industry, and find the gold nuggets that will help you build the dream business you have always wanted to have.
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Using Industry Jargon With Customers
“Have you ever lost a sales opportunity because of the jargon you use?” Today on the BCP Show we talk to Tim Reed about communicating with customers, as well as making sure your team knows how to communicate with customers. Be intentional in your speech, so that simplifying your knowledge base can facilitate any potential sale.
Quick Response to Customers
Today on the show we talk to Trevor Flannigan from Home Service Chats about the importance of immediacy when responding to customers. Quick customer engagement is a valuable part of the “speed-to-lead” business strategy. If you can wow your customers at every step, the customer is likely to spend more and spend again.
Tech Focused People Skills
Today on the BCP Show we talk to Brandi Biswell about training your technicians to develop better people skills. Having your techs learn from day one is a must. If you let your new hires work alongside the employees with the best people skills, it can help them adapt to a more personal style suitable for a service business. Another training technique includes roleplaying, so that your technicians can simulate real life person-to-person situations.
“In our daily lives, we must see that is is not happiness that makes us grateful, but the gratefulness that makes us happy.” Today on the BCP Show we talk about how taking a minute to reflect on life can impact your life and business. Even the not so great moments give us opportunities to learn, and gratefulness can make you a better leader!
Make Time to Grow
“If there’s one thing you need to grow your business, it’s intentionality.” Today on the show we talk to Tim Reed about the importance of setting aside time for business growth. With only twenty-four hours in a day, you may think you don’t have the time to reach the next step for your company. But if you learn to manage what you do within the time that you have, you will be able to free up your day for learning and innovation.
“In any service business, the office manager is one of the most critical people to get right” Today on the show we talk to Brandi Biswell about the importance of your company’s office manager. Having the right person managing your business will be the catalyst for controlled growth and healthy profits. A good manager has to know which lever to pull: when to hold somebody’s hand, and when to let them go.
Customer for Life
“If you sell something, you make a customer today. If you help someone, you make a customer for life.” Today on the show, we talk to Alan Rush about how building relationships with customers can help increase the bottom line for your business. Even if it’s not the “big job,” growing a base of trusting customers can help offset the on-again-off-again challenges of a seasonal business.
The New Flat Rate
Today on the show we talk to father-daughter team, Rodney Koop and Danielle Putnam, of The New Flat Rate. We cover everything from their early days in business and the importance of letting go so you can grow to the different ways family members remember the same story. Plus, you’ll hear all about menu pricing systems for contractors and how they can eliminate your reliance on technicians to sell/upsell. You won’t want to miss this one.
The Value of Trying New Things
“It’s really hard to recognize failure if you’re so busy recognizing what you’ve achieved.” Today on the show we talk to Trevor Flannigan from Home Service Chats about the importance of learning from your business failures and applying what you learn toward positive business growth. Don’t let the fear of failure keep your business from reaching its full potential.
“When you’re first talking to a customer in the sales process, one of your jobs is to ensure this becomes a good fit for your entire team.” Today on the show we talk to Brandi Biswell about firing customers when things go wrong. Learn how discussing your company’s core values with a potential customer can help set expectations before your working relationship begins.